Shipping Policy

Shipping / Service Fulfillment Policy – St. Joseph Travels

Service Fulfillment Policy

Effective Date: August 7, 2025

Last Updated: August 7, 2025

At St. Joseph Travels, we are committed to delivering reliable, secure, and student-friendly transportation services to educational institutions across Bhopal. This Service Fulfillment Policy outlines how and when our services are activated, managed, and provided once a booking or request is made.

1. Service Activation

• Upon request, we offer a trial period of up to one week before any payment is required. This allows students and parents to evaluate our service experience.
• After the trial period, transport services are activated only upon receipt of full payment, based on the selected half-yearly or annual plan.
• Once the service is confirmed, we provide:

1. Assigned route and vehicle details
   
2. Driver/conductor contact
   
3. Pick-up and drop-off schedule
   
4. GPS tracking app login credentials
   
   

2. Service Scope

We provide:

• Daily pick-up and drop-off between the student’s designated location (usually nearest to home) and their educational institution.
  
• Transportation for school/college events, excursions, and educational trips on prior request and subject to availability.
  
  

3. Service Area

Our services currently cover the metropolitan region of Bhopal, Madhya Pradesh, including:

• St. Joseph Co-ed School, Arera Colony
• Bhopal School of Social Sciences
• Other educational institutions as and when required.

4. Request Submission & Processing

• All service requests, including new admissions, changes in location, or timing adjustments, should be submitted in advance for us to evaluate and accommodate.
  
• Written communication is preferred but not mandatory—requests can also be made via phone or WhatsApp.
• Requests are fulfilled within 3–5 working days, depending on route feasibility and seat availability.

5. Communication of Service Details

• Once service is confirmed, all necessary details (route, timings, driver contact, etc.) are shared through WhatsApp, SMS, or Call.
• Parents/students are also given login access to our GPS tracking app to monitor the real-time location of their vehicle.

6. Service Interruptions

Although we aim for consistent operations, services may occasionally be affected by:

• Traffic congestion
  
• Weather conditions
  
• Public strikes or emergencies
  
• Vehicle breakdown or maintenance
  

In such events, we will notify affected users at the earliest via WhatsApp or SMS.

7. Holidays & Non-Operational Days

• No service is provided on Sundays, public holidays, or non-working days of the respective educational institution.
  
  
• A list of non-operational days will be provided at the beginning of each academic session, wherever applicable.
  
  

8. Parent/Student Responsibilities

• Students should be ready at least 5 minutes before the scheduled pick-up time.
  
• A responsible adult must be present at the drop-off point to receive the student, especially for young children.
  
• Missed pick-ups due to unavailability at the stop will not be rescheduled or refunded.
  
  

9. Support & Assistance

For service-related queries, changes, or emergencies, please contact:

? +91-9993471203

?? st.josephtravelsbhopal@gmail.com

? St. Joseph Travels, Shop no. 19, 12 no. Stop, E-7 Arera Colony, Bhopal, Madhya Pradesh - 462019

We reserve the right to update or revise this Service Fulfillment Policy at any time. Continued use of our services indicates acceptance of the current policy version.